At Lightorati we have a 15-Day No Questions Asked Refunds Policy and Lifetime Guaranteed Support Policy on Top of Manufacturer Warranty. Meaning you can get a guaranteed refund if you do not like the product. If you are not satisfied with our service or product, neither are we! So, we are more than happy to refund the money paid for the product in case you feel you didn't get value for your money. Your refund will be processed once the item is returned to us in resealable condition.

Order Cancellation: We can cancel and refund orders before the order items are shipped out. Once the items are shipped out, an order cannot be cancelled. However we can refund the order once customer sends us back the items in as-is condition. Items returned including the retail package should be in stock condition, if this condition is not, we might deduct a partial amount (upto 20-30% of the order value) and refund the remaining amount. Shipping charges will be deducted from the order amount before any refund is processed even if the item is shipped under free shipping(appx Rs.200 for both Free shipping and paid shipping order and Rs.400 for Bluedart overnight orders).

Please note that the refund once initiated, is all automated via the Payment Gateway and then the bank and the time taken for the amount to reflect is completely dependent on the bank and this is not in out control. You payment will be refunded to the same Card or account you had paid from. We do not store this information. However the payment gateways have their own way of storing a transaction related info for the bank to identify the transaction related details and to refund back into the same account.

Lifetime Support: We also offer Lifetime Support which is very very rare in any kind of business. This Support basically means the products that you buy from us are backed-up for Lifetime. We will try to find a solution either in terms of spare parts replacement or modifying the product so that it can use the latest spares and becomes usable. This service is unique offering(Parts and Service are chargeable). Here is how it all works:

Brand	Manufacturer Replacement Warranty for Defective Products	Manufacturer Service Warranty and Parts Replacement	Lightorati 15-day Refund/Exchange (on the condition that returned goods are in resalable state)	Lightorati Lifetime Support

Nitecore	Till 15 Days from date of Purchase	Till 5 Years from date of Purchase on Lights without sealed battery and Till 2 Years from date of Purchase for Lights with Inbuilt charging and sealed battery, 1 year on rechargeable keychains. (Parts are Free for Manf. Defects. For other reasons like misuse, parts are chargeable)	Till 15 Days from date of Purchase if not satisfied with the product.	Limited Lifetime Support from Nitecore via Lightorati on Parts and Service (Chargeable)
Fenix	Till 15 Days from date of Purchase	Till 5 Years from date of Purchase on Lights without Inbuilt Charging and Till 2 Years from date of Purchase for Lights with Inbuilt charging. (Parts are Free for Manf. Defects. For other reasons like misuse, parts are chargeable)	Till 15 Days from date of Purchase if not satisfied with the product.	Limited Lifetime Support from Fenix via Lightorati on Parts and Service (Chargeable)
Solarforce	Till 15 days from date of Purchase	Till 12 Months from date of Purchase. For LED Modules, its 6 Months. (Free Service for Manf defective parts, for other reasons like misuse, wear and tear parts are chargeable).	Till 15 Days from date of Purchase if not satisfied with the product.	Limited Lifetime support from Solarforce via Lightorati on Parts and Service (Chargeable)
Planet Bike	n/a	Limited Lifetime Warranty on Parts (does not cover damage due to accident, abuse, or normal wear and tear or any modifications)	Till 15 Days from date of Purchase if not satisfied with the product.	n/a
Gerber Gear	25 Years - on gear defects - Repair or Replacement	25 Years - Free Service and Repair for gear defects in material and workmanship (damage due to rust, accident, loss, improper use, loss, abuse, negligence, or modification of or to any part of the product)	Till 15 Days from date of Purchase if not satisfied with the product.	As per Gerber Gears's terms
Other Brands	Please check the individual product page or contact us for other brands/items that are not listed above.
Clearance Items	As per Manf. Policy above (unless otherwise mentioned)	As per Manf. Policy above (unless otherwise mentioned)	N/A	N/A

Info on shipping for Returns, Replacements, Parts, Service	Customer pays for sending back the product to us. We pay for shipping a replaced or repaired item back to customer.	Customer pays for sending back the product to us. We pay for shipping a replaced or repaired item back to customer.	Customer pays for sending back the product to us. For Replacement/Exchange, we pay the shipping charges for sendng the replaced item.	Shipping Charges (both ways) are to be paid by customer.

To File a Refund/Return/Replacement: Please click on the Red Return icon beside the product in your order details page: Orders List Page. But before doing so, please get in touch with us with the issue so we can make the process faster.

On Batteries and Chargers: Please note that replacements and repair is not applicable for batteries and chargers for various reasons like dropping the batteries, inserting batteries in reverse while charging, voltage fluctuations - this could damage both the batteries and the charger. Also, please read the manuals provided(if any) with the flashlight to undersatnd which way to insert the batteries into the lights. (for Flashlights, if its not mentioned, its mostly positive first, meaning positive towards the LED). However, all batches of batteries and chargers are checked randomly by our team to see if there are issues with quality. Batteries and chargers if reported dead/faulty on arrival(or within the first one week of arrival) can be replaced if found no abuse, these have to be returned to us for inspection, if found no abuse, replacement would be sent - return shipping charges(one way) would be paid by us.